AI Agents for Customer Support Automation

Assort’s AI voice agent for healthcare runs on a platform trained on 300M+ interactions to handle the entire patient journey, from referrals and scheduling to intake and follow-up.

API-driven infrastructure platform for sending and receiving millions of simultaneous AI phone calls with custom conversational trees.

NiCE Cognigy powers enterprise customer service with generative and conversational AI agents across voice and chat. Get a demo or try it free today. Description taken from the vendor's own site.

Crescendo is an AI-native customer experience platform that uses AI agents to resolve customer contacts across voice, chat, email and text. It also scores conversations for QA and comes with a deployment team.

Cresta is an AI operating system for customer experience with a long-running agent for CX operations and an AI receptionist.

Decagon is a platform for building, testing and running AI customer service agents across chat, voice and email. Agent workflows are defined in natural language through Agent Operating Procedures (AOPs).

Autonomous resolver that resolves requests end to end, safely.

Fin is an AI customer service agent from Intercom that answers and resolves customer queries across voice, chat, email and other channels. It works with the Intercom helpdesk or with other helpdesks such as Salesforce and HubSpot.

Forethought provides AI agents for customer support that resolve, classify and route tickets and assist human agents. It learns from past tickets and help center content. Forethought's site states it is now part of Zendesk.

Giga builds enterprise AI agents for customer support that resolve complex conversations across chat, voice, and email. Deployed in weeks, human-like at scale.

Halo deploys AI customer support agents and sales agents that resolve tickets, guide users in your product, and book qualified meetings.

Say hello to Mia, your AI assistant. Trained and tailored to take over your SMS and call workflows.

Our AI Agent and AI architecture trained specifically for customer service

Resolve customer cases from start to finish, across every channel and system. Complete employee requests without handoffs or delays. Description taken from the vendor's own site.

Lorikeet is an AI customer support agent aimed at fintech and healthtech companies. It resolves customer issues across phone, SMS, chat, email and WhatsApp by following company SOPs and working inside their systems.

Agentic AI platform for enterprise employee support, with an AI agent marketplace.

Parloa is an AI agent management platform for contact centers that handles customer conversations by voice and other channels. It covers designing, testing, scaling and optimizing AI agents.

PolyAI is an enterprise platform for building and running voice-first dialog agents for customer engagement. Teams can build with Poly Agent Builder or, for developers, the ADK.

Rep AI is an agentic commerce platform that sells to and supports shoppers on Shopify and other store platforms.

Replicant builds AI agents that resolve customer service conversations, including phone calls.

Developer platform for building natural, ultra-low latency conversational voice agents with customizable telephony and LLM backends.

Conversational AI platform co-founded by Bret Taylor enabling enterprises to deploy customer service agents that reason, take actions, and resolve complex cases.

Synthflow is a voice AI platform for automating inbound and outbound business phone calls with AI agents. It runs on its own telephony network and can connect to existing SIP or PBX setups.

AI Agents for customer support and sales that make every conversation feel like your brand actually cares.