Customer Support & Voice AI

Decagon

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Decagon is a platform for building, testing and running AI customer service agents across chat, voice and email. Agent workflows are defined in natural language through Agent Operating Procedures (AOPs).

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Core Capabilities & Integrations

✓Voice, chat and email agents in one intelligence layer
✓Agent Operating Procedures (AOPs) written in natural language
✓Live A/B testing and simulations
✓Always-on QA with Watchtower
✓Insights and reporting on customer conversations

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  • decagon.ai ↗
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    Build, optimize, and scale AI agents that treat every customer like the only one.

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